Success Stories

Food & Beverage

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Sarnia Foods

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Customer: Sarnia Foods

Site link: www.sarniafoods.co.uk

For success choose an ERP system that can grow with you

Sarnia Foods develops and manufactures food products for a variety of brands that, for whatever reason, are unable to take their own ideas forward into manufacturing. This allows their clients to concentrate on sales and marketing while the Sarnia team source packaging and ingredients and manage stock, production, packing and shipping. Through a direct link to some of its clients’ websites, the Sarnia team can take orders directly.

Sarnia currently produces products such as soups, sauces, juices, smoothies and vegetarian sausages and burgers. Clients also send products manufactured elsewhere to Sarnia for them to pack and ship. To keep transports costs down, the team has designed specialist packaging that keeps products frozen for 48 hours. Director, Patrick Finigan, said, “Generally we act as an extension of our clients’ business. We’re often the point of contact for their customers too if there are any issues.”

“To save us the disruption of moving again in around five years, we recently decided to take a big step and move to a much bigger factory,” continued Patrick. “Upgrading from a 3,000 sq ft site to one of 21,000 sq ft has enabled us to operate larger manufacturing, packaging and storage facilities and to keep everything on one site.”

Patrick and his business partner set up Sarnia Foods in 2013 and both had clear views about the type of software they wanted to drive the company. “We knew we wanted to work directly with a software provider, rather than a reseller, because from experience we knew this would give us more influence over the software’s future development. We also wanted a system that held all our data in one place - rather than having to resort to using tons of spreadsheets. And it obviously had to have all the functionality we needed as a food manufacturer, such as batch traceability and the ability to cope with variables – the weight of cauliflowers for example! Finally, we wanted a Cloud based system so we didn’t incur the capital costs of installing our own server or have the hassle of maintaining it and running back ups.”

When the team from Kerridge Commercial Systems (KCS) contacted Patrick to talk about K8 LV software, he thought it sounded too good to be true! “It gave us everything we needed, and I know we made the right decision,” he said. “We wanted to reduce the paper trail involved in our business and the system has allowed us to utilise scanning throughout all our processes and barcode everything as it goods in. We were able to address rotation issues and start seeing exactly what yields we were getting.”

Read the full story.

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We wanted to reduce the paper trail involved in our business and the system has allowed us to utilise scanning throughout all our processes and barcode everything as it goods in.

- Patrick Finigan. Director, Sarnia Foods

 

Builders Merchants

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Raven Roofing

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Customer: Raven Roofing

What we did: Implemented K8

Site link: ravenroofingsupplies.co.uk

IT Partnership

The relationship between Raven Roofing Supplies and Kerridge Commercial Systems (KCS) goes back to 2004 when the company started to use an early KCS trading system alongside its accountancy package.

Five years later, during which time Raven opened three new branches, director Mark Applebee said, “I’m in no doubt that the results of the past five years have been partly attributable to how well we have made use of the system and our partnership with KCS.”

Today the company operates from six sites and has completed a transformation from the original contracting firm established in 1971 to a supply only business. There are now several hundred active trade accounts and customers include local homeowners and roofing contractors, large building companies and developers as well as major builders’ merchants. 65 staff are employed across branches in Twickenham, Thatcham, Basingstoke, Hawkhurst, Swindon and Crawley. “What I’m still most proud of,” said Mark, “is the day to day relationship we have with all of our customers and suppliers, no matter what their turnover is. I’m also proud of how our staff remain with us for the long term. To have been with Raven for 20 or 30 years is not uncommon!”

As the company developed further, a decision was made to move to a more sophisticated business management system with integrated accounting. “It wasn’t a given that we would stay with KCS,” remembered Mark, “and we looked at several integrated systems. But one of my colleagues had worked in merchanting, was familiar with K8 and recommended we take a look. We had further expansion plans and it soon became obvious that K8 was a system that could grow with us. And we liked the team at KCS – they were super people!”

Gains and benefits

  • An easy upgrade to K8
  • Minimal training needed for new starters
  • Signature pads are streamlining transactions
  • BI module tracks buying trends and branch performance
  • Stock levels now visible across all six branches
  • Integrated accounting offers customisable views

To find out more about the solutions that we offer, please contact us today.

Read the full story.

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I’m in no doubt that the results of the past five years have been partly attributable to how well we have made use of the system and our partnership with KCS.

- Mark Applebee, Managing Director

 

Process Manufacturing

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NanoDiamond Products

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Customer: NanoDiamond Products

Site link: ndp.diamonds

Challenge

NanoDiamond Products (NDP), established in 2009, is a thriving and successful manufacturer of industrial diamond products.

The Irish company, based in Shannon, sells mostly to distributors in Europe, North America, India and the Far East, in addition to a small, direct customer base. Such is the nature of its products, quality has to be a given customer expectation; service levels and rapid shipment distinguish NDP and drive its competitive edge.

Prior to implementing K8 Manufacturing, NDP mostly relied on manual systems, but had reached the point where paper-driven processes were becoming too onerous given increased business volumes.

The decision was made that an integrated ERP system was required to take the business forward. Alex Engles, Process and Development Director said: “We chose K8 Manufacturing for its best fit to our requirements; a primary consideration was for a system that we didn’t have to customise to manage the specialties of our business. Going from mostly manual systems meant that we didn’t have much data to convert – it was principally a clean sheet situation for our company in terms of creating data records. What was important; at the time we employed just seven staff, was to go live without stopping the business. Many of our customers work with us on a just-in-time basis; hence uninterrupted service was paramount. Working closely with the Kerridge Commercial Systems team, which had acquired a solid understanding of our business, the implementation went well and the immediate post go-live period was well-managed.”

Gains and benefits

  • Supports specialist ‘BOM’ needs
  • Manages carat stocking/jar unit profile
  • Fully functional picking and packing app
  • Robust product/material tracking
  • Quality certification export facility
  • Supports business development needs
  • K8 was the best-fit choice
  • Successful transition from manual systems
  • Integrated and controlled business processes
  • Considerable manual effort reduction
  • No major customisation requirements

Read the full story here.

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Since implementing K8 Manufacturing, we have doubled our staffing and have a much more stable business to develop.

- Alex Engles, Process and Development Director, NanoDiamond Products

 

Field Service

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Automated Systems Group Ltd

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Customer: Automated Systems Group Ltd

Site link: asl-group.co.uk

Challenge

ASL is one of the UK’s largest independent managed print solutions suppliers. The company’s fully integrated K8 Field Service system is not only essential for managing business operations, but ASL is also harnessing its capabilities to support strategic growth. Notably, the company is progressively deploying the system’s K8 Field Service Customer Portal – enabling its customers to self-serve key requirements.

With around 9,000 devices on contract, Cambridge-based ASL provides its customers with reliable, high performance print solutions. And with printing being such a fundamental capability for businesses and organisations across the spectrum, equipment serviceability has to be maintained and fully supported. When a breakdown occurs, ASL has the resources to respond with efficient, well-managed field engineering and parts logistics services. Bryan Borley, ASL National Service Manager, said: “There’s no doubt that K8 Field Service plays a significant role in our business processes and ultimately helps us to deliver a quality solution to our customers which meets SLA requirements.”

“The K8 Field Service Customer Portal represented a fair investment on our part at the outset – including some specified customisation. We knew that giving our customers the ability to log calls, view status detail, parts and toner delivery tracking and access equipment performance, would be extremely beneficial. They like the look and feel, but more importantly appreciate having live, system generated data. In parallel, by offering a more ‘self-service’ approach to selected customers, we can move towards reducing our own overhead demands and focus more attention on other business priorities.”

Gains and benefits

  • Reduced overheads
  • Fast, accurate billing
  • Supports first-time fix objective
  • Improved data entry disciplines
  • Simplified customer reporting
  • Enhanced customer experience
  • Fully integrated business processes
  • Real-time dashboard information
  • Clear management action areas
  • Sales tool differentiator

Read the full story here.

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By offering a more ‘self-service’ approach to selected customers, we can move towards reducing our own overhead demands and focus more attention on other business priorities.

- Bryan Borley, ASL National Service Manager

 

Builders Merchants

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Burnt Oak

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Customer: Burnt Oak

What we did: Implemented K8

Site link: www.burntoaktimber.com

Challenge

Founded in 1995, Burnt Oak Builders Merchants is a family-run business based in North London, with a traditional builder’s yard in Burnt Oak and two warehouses in Harrow. The company sells several thousand product lines ranging from timber, flooring, plumbing and electrical supplies to power tools, bricks and insulation.

Burnt Oak Builders Merchants were experiencing many of the issues associated with using manual systems. These included inadequate stock control, inconsistent pricing and pricing maintenance, disputes and errors, lack of management information and slow settlements from debtors. The company was introduced to K8-SBE – the system being used by two of their suppliers and went live in October 2008.

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Gains and benefits

  • An easy-to-use, functionally – rich system
  • Improved customer service – accurate product and price information at fingertips
  • Business performance easy to control , notably sales, profitability and debt
  • Decisions about pricing and discounts – quick and flexible
  • Sales are processed quickly – efficient and appreciated by customers
  • High quality laser-printed forms present a professional company image
  • Integrated accounts – improves cash flow, saves interest charges
  • Inter-branch trading quick and easy to process – optimises use of stock
  • Better stock control - less inventory carried and carrying stock that customers need
  • Streamlined processes mean a more effective working environment for staff
  • K8 ready to support business development. More branches? No problem.

To find out more about the solutions that we offer, please contact us today.

Builders' Merchants eBook

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With K8 you can review pricing and make instant decisions. That gives us more flexibility in terms of selling, and we know exactly how much we are making on each sale.

- Sanjay Murji, Manager

 

Automotive Aftermarket

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Brookwells

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Customer: Brookwells

What we did: Implemented K8

Site link: www.brookwell.co.uk

Challenge

Brookwell Supplies Ltd is a family-run business supplying the complete range of Land Rover parts and accessories. The company started trading in 1981, from Bovey Tracey on the edge of Dartmoor, and having secured a contract to supply parts to the Royal Navy in Devonport opened a branch in Plymouth. The company is now the largest independent Land Rover parts supplier in the South West supporting customers in many countries around the world.

Brookwells had reached the point where their computer system was no longer meeting the needs of the business. It lacked functionality and there was no development strategy. For Brookwells, investing in bespoke work was not an option and a decision was made to invest in a new system. After thorough evaluation, K8 was chosen, and with the guidance and support of Kerridge Commercial Systems, the implementation was completed in around 3 months from server arriving to go live.

Gains and benefits

  • Modern GUI interface ensured fast user acceptance
  • Sales order processing and search facilities – invaluable for customer service
  • Complete parts supercession records –greater control and actions taken on old stock
  • Access to the whole Land Rover database 86,000 parts – maximises sales opportunities
  • Purchasing tools – easy and flexible to use, save time and support stock optimisation
  • Tailored screens to suit operator requirements –improves productivity and operator control
  • Up-to-the-minute information always available e.g. to view orders and profitability

To find out more about the solutions that we offer, please contact us today.

Download a K8 Brochure

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We were delighted that no bespoke work would be required... really impressed with what K8 does for the business.

- Jeff Dowell, Managing Director

 

Process Manufacturing

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Hargreaves Foundry

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Customer: Hargreaves Foundry

Site link: www.hargreavesfoundry.co.uk

Challenge

Hargreaves Foundry specialises in the manufacture and distribution of cast iron products. Having diversified and expanded its products to service customers’ changing requirements, the company implemented K8 Manufacturing to take the business forward.

Focussing on the system’s most tangible benefits, customer service features strongly for Hargreaves Foundry. Being able to process orders from national customers with multiple points of delivery, into a single invoice point, is a major time saver. Likewise, accommodating line by line discount structures also ensures accurate pricing. “Stock holdings have been reduced by around 17% - with greater visibility, demand forecasting and max/min functionality. Lead times on standard items have also been shortened by at least two days; made possible by having two months’ supply of finished goods available in the picking area - replenished from bulk storage. With improvements in stock record accuracy, our ‘on time in full delivery performance’, which we were unable to properly measure before, is up from around 95% to over 99%.”

Gains and benefits

  • Business growth and development
  • Efficiency improvements identified
  • Comprehensive process review
  • Swift user acceptance
  • Greater functionality
  • More efficient SOP
  • Better customer service
  • Reduced stock holding
  • Demand forecasting
  • Improved management info
  • Supporting future needs

Read the full story here.

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Stock holdings have been reduced by around 17% - with greater visibility, demand forecasting and max/min functionality.

- Helen Thornber, Group Finance Manager, Hargreaves Foundry

 

Timber Merchants

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I.J.K Timber Group

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Customer: I.J.K Timber Group

Site link: www.ijktimber.co.uk

Client Focus

I.J.K Timber Group, a timber company operating from two sites in Northern Ireland, is about to implement K8 software from Kerridge Commercial Systems (KCS). The Belfast and Dungannon based company imports and distributes softwood and hardwood as well as constructional and decorative panel products.

Trading as Irvin & Sellers, Keizer Venesta and Northern Hardwood in the Irish market, the team completed a management buy-out in May 2004 from their previous owners - who bought the companies from Meyer International in 1991. Today they supply kitchen manufacturers, joinery works, builders’ merchants, shop fitters, furniture manufacturers and builders.

The I.J.K team decided to upgrade to K8 because their existing, ageing system lacked the functionality they needed for stock management and reporting. “Our existing system was causing us to do too many workarounds in order to get the management information we needed to make better decisions,” said Managing Director, Graham Knox. “We liked K8 because of its ability to deal with timber lengths and widths and the fact it had an integrated financial package. We’ll also be using the CRM, warehouse management and delivery scheduling functions within K8 and are looking forward to working with the KCS team to integrate our hardwood tally devices into the system.”

Graham believes once K8 is in place he’ll be able to enhance customer service levels through the simplified sales order process which will deliver a shorter lead time between receipt of orders and deliveries. “Some of K8’s features will be new to us as a business, such as automated order confirmations and automated purchase forecasting. And, because we’ll be able to access product information much faster and be able to streamline and simplify many of our existing processes, I’m confident we’ll soon see efficiencies.”

Graham said he’s been impressed with the KCS team who are very knowledgeable about the timber industry. “They were really interested in understanding how we like to do business and I’m looking forward to a smooth transition to the new system.”

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We liked K8 because of its ability to deal with timber lengths and widths and the fact it had an integrated financial package.

- Graham Knox, Managing Director, I.J.K Timber Group

Read the full story.

 

Builders Merchants

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Trading Depot

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Customer: Trading Depot

Site link: www.tradingdepot.co.uk

Gains and benefits

Trading Depot, the online trading sister company to Grant & Stone, offers more than 48,000 product lines to a loyal and growing customer base who maintain its ‘excellent’ rating on Trustpilot, the online review community. The company supplies plumbing and electrical products, sanitaryware, flooring, PVC windows and doors, some heavyside materials such as paving and more than 30,000 tools.

“We’re seeing huge growth,” said Trading Depot General Manager Darren House. “While around 70% of our customers are homeowners, the remaining 30% are tradesmen who are happier shopping in an online environment today than they were 10 years ago. Although we don’t offer trade accounts, we offer a choice to builders who are looking for a keener price and are happy to wait a day or two for their delivery. We also offer a click and collect service from our warehouse. I like to think there’s a traditional merchant feel about the business as we offer great customer service including technical support over the phone at pre-purchase stage.”

At the front end of Trading Depot’s business is a Magento eCommerce platform that interfaces directly with their ERP system - K8 - a solution developed by Kerridge Commercial Systems. As each order is placed, the data is drawn into K8 and, if the product is in stock, a pick note is automatically produced in the warehouse and data sent to the labeller ready to print.

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Turnover has doubled in the seven months since K8 was implemented and, although I can’t put that all down to K8, there’s no way we could have managed the current level of business using the old system.

- Darren House, General Manager, Trading Depot

Before going live on K8 in April 2017, the team at Trading Depot had to manually re-key orders in to their legacy ERP system. “It was a really cumbersome process,” said Darren. “We used to print out the orders from Magento and, while one member of staff spent all day re-keying them into the old system, another used to type out the labels! We were working on two totally separate systems and only able to process around 50 – 80 orders each day. Plus, there was a high risk of making errors when retyping postcodes and product codes etc. We upgraded for a short while to exporting orders from Magento on CSV files every couple of hours, and then importing them to the old system. But the process wasn’t reliable so we still printed them out and cross-referenced them manually!”

When Darren joined Trading Depot from sister company, Grant & Stone - which was implementing the K8 system across the group – a demo from KCS showed how upgrading to K8 could totally automate sales order processing. And, he was able to protect the investment Trading Depot had already made in Magento using K8’s Magento plug in. (Companies with no existing eCommerce platform can take advantage of KCS’s Web Builder when they implement K8. It’s a responsive eCommerce suite that enables the fast deployment of fully integrated online trading and a B2B online customer portal.)

The benefits were immediate. As orders come in from Trading Depot’s website or the company’s Amazon or eBay shop, they are automatically drawn into K8 and a pick note for goods in stock is processed with no human intervention. If part of the order is direct, a member of staff briefly intervenes to instruct K8 to send that part of the order directly to the supplier. On the old system the team had to type a separate email to the supplier along with the re-keyed customer information.

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We didn’t lose a single day’s business as we went live on K8, and because the system is really intuitive and we have a young, computer savvy team, we needed minimal training.

- Darren House, General Manager, Trading Depot

“Now that our Magento platform interfaces with K8, customers can see an accurate reflection of our stock levels,” explained Darren. “So many websites tell customers that products are in stock when in fact they’re not. This annoys customers who only find out after they’ve placed their orders, and end up waiting lengthy delivery times rather than risking not getting a refund. We like being straight with our customers and can now confidently show the actual stock position on around 80% of stock in our warehouse or held by manufacturers and other third party suppliers - and we’re working on increasing this figure.”

This new confidence has also enabled Darren to make shipping more profitable because knowing something is definitely in stock means he can offer and charge more for a premium next day delivery service. K8 also allows Darren to take advantage of ‘buy 10’ deals because purchasing and sales can be set up separately - unlike on the old system.

Further significant cost savings have been made from not having to replace the three staff lost due to natural wastage since the implementation of K8. “The business is now so streamlined we don’t need to replace them,” he said. “In fact turnover has doubled in the seven months since K8 was implemented and, although I can’t put that all down to K8, there’s no way we could have managed the current level of business using the old system.”

Read the full story.

 

Builders Merchants

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Tadhg O’Connor Ltd

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Customer: Tadhg O'Connor Ltd

What we did: Implemented K8

Site link: www.tocfurniture.ie

Gains and benefits

Limerick based Tadhg O’Connor Ltd, one of the larger stores in the Topline group, is about to implement a new ERP system provided by Kerridge Commercial Systems (KCS). The family owned business operates two builders’ merchant branches and a furniture store.

Business is split 50/50 between trade and retail customers and there are more than 600 trade account customers.

Managing Director, Eoin O’Connor said, “We’re successful because our staff offer excellent service and our customers know they can rely on us having the right stock delivered in a timely fashion in perfect condition and at good value.”

The 12-year-old computer system currently used by the company lacks the functionality to bring the business up to the level where Eoin wants it. “One of our guiding principles is to make our customers’ lives easier,” he explained, “and we want to be able to provide them with an eCommerce platform where, not only can they log in and place orders on line and get the same prices they would at the trade counter, but also have the ability to access their invoices, proof of deliveries, open quotations and standard orders etc.”

Client Focus

  • One of the larger stores in the Topline group
  • Business is split 50/50 between trade and retail customers
  • Family owned business operates two builders’ merchant branches and a furniture store

Eoin was also looking for better stock visibility, seamless sales processing (with back to back purchase ordering for specials), greater accuracy with purchasing and tighter margin control. He explained, “We wanted a system that allows some flexibility over what level of discount can be given so we can manage our margin better and increase profitability. Once we’re live on the system I believe K8 may help us achieve up to a 1-2% increase.”

K8 was also chosen because the sales team liked its look and feel. “We also felt that KCS were delivering a more bespoke solution with the potential to give us more flexibility than some of the more widely used systems in our industry,” said Eoin.

The field sales team will be able to access the full system remotely and an ePOD module will allow Eoin’s drivers to capture proof of delivery signatures ‘on glass’. A suite of fully integrated reports will automatically deliver the most important KPIs to the staff who need them.

“Six months after we go live we plan to start online trading, and our goal is for 20% of business to come through that channel within 12 months. Our builder/plumber customers will be able to place orders in the evening rather than having to stop work an hour early to come and see us. With K8 not only will we have better functionality around sales, stock control, purchasing and credit control, the potential of having an online platform is also now within our reach.”

Read the full story.

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We wanted a system that allows some flexibility over what level of discount can be given so we can manage our margin better and increase profitability.

- Eoin O’Connor, Managing Director, Tadhg O’Connor Ltd

 

Timber Merchants

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Nordstrom Timber

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Customer: Nordstrom Timber

Site link: www.nordstromtimber.co.uk

Client Focus

Nordstrom Timber is the largest independent timber merchant in the City of Sunderland. Established in 1953 by Herman Nordstrom, the company has grown steadily since then through the leadership of Herman’s son, Alan, and more recently Alan’s son and daughter, David and Lynne.

The company supplies both trade and retail customers from a large site in Hendon. A vast range of timber including C24 grade carcassing, dressed timbers, sheet materials, skirtings and mouldings is stored in one of two warehouses alongside the trade counter, a hardware showroom and a complete showhouse displaying kitchens and bedrooms, doors, windows and staircases. A second warehouse accommodates a joiner shop for the production of bespoke joinery and a machine shop where original interiors for heritage projects can be matched. Recently the company supplied all the interior joinery, including the hardwood paneling, used in the restoration of Sunderland’s Roker Pier Lighthouse.

“We’re most proud of our staff,” said General Manager, David Nordstrom. “Most of them have been with us for several decades and have great knowledge and expertise of our trade. We’re determined to stay on top of what we do and our customers know they can rely on us for good service and good quality materials that are responsibly sourced.”

The Nordstrom team decided to upgrade to an integrated ERP system from Kerridge Commercial Systems (KCS) as the accounting system they had used for 25 years to manage trade and financial accounting lacked the functionality to make the business more efficient. Office manager, Denise Corah, said, “K8 will give us a full overview of the business all in one place. It will be easier to see what is and isn’t selling and we’ll have full visibility of stock so won’t need to leave the trade counter or call customers back when they enquire about availability. It will make us more profitable too as we’ll have better control over our margins.”

David Nordstrom added, “We’ve been using a hand written manual till system for sales on the trade counter which means if the order has to be processed by a couple of different departments it leaves an opportunity for errors . Also with our joiner shop being in a different building, when K8 goes live across the business we’ll be able to use the Works Order module to relay information and orders more efficiently as well as making sure we’re earning a profit on every job.”

David and his team were introduced to K8 by one of their major suppliers who also use it to manage their business. He said, “We spent the day with them which was a valuable reference. After we’ve gone live, we’ll be able to start using different parts of the system such as suggested ordering and delivery management as we’re ready to. Another reason for choosing K8 was its Web Builder online trading platform which we will use in the future.”

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When K8 goes live across the business we’ll be able to use the Works Order module to relay information and orders more efficiently as well as making sure we’re earning a profit on every job.

- David Nordstrom, General Manager, Nordstrom Timber

Read the full story.

 

Distributors

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J Handford and Son

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Customer: J Handford and Son

What we did: Implemented K8-SBE

Site link: www.jhandford.co.uk

Challenge

J Hanford & Son is a family-run business establised in 1880. The company prides itself on being able to offer a professional and efficient service, from initial pricing and advice to reliable and competent deliveries. J Handford & son are one of the few aggregate suppliers in the area who make deliveries directly from their suppliers to their customers.

The company’s previous system had reached the end of the road, it was slow and most processes were carried out manually. One of the challenges was choosing a system which staff would adapt to easily and having contacted Kerridge Commercial Systems, K8-SBE was chosen.

Gains and benefits

  • Implementation completed on time, on budget
  • Easy-to-use integrated functionality, saves time and effort
  • More efficient working environment improves customer service
  • Faster purchase order processing – less effort, saves time
  • Automated processes e.g. direct fax capability – saves time and effort
  • Credit limit monitoring at point-of-sale – tight control of debt
  • Month-end processing is faster, easier and more accurate, quicker reporting

To find out more about the solutions that we offer, please contact us today.

Download a K8 Brochure

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Month End processing is a lot quicker, easier and more accurate.

- Colin Whittington, Sales Manager

 

Bathrooms & Kitchens

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JHC Hardware

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Customer: JHC Hardware

What we did: Implemented K8

Site link: www.jhchardware.com

Challenge

Established in 1968, family-run JHC Hardware is a trade supplier of kitchens, bedroom, shop-fitting and DIY products. The company has continued to expand and acquired tools and equipment distributor RG Laughlin and Sons in 1998. JHC Hardware holds an extensive range of products in its well-stocked 70,000 sq.ft. warehouse with daily deliveries by its own transport fleet.

Having made the decision to upgrade its computer system, the search began for suitable systems for both companies. A new system had to support a high standard of customer service and deliver effective management information. A secure IT partner supplier was essential and the system had to be able to support future growth. After rigorous reviews of candidate systems, K8 was selected.

Gains and benefits

  • A fully integrated trading and financial system
  • Comprehensive and flexible functionality- means tight process control
  • Sales order processing – effective and efficient for high quality customer service
  • Integrated ecommerce trading – opportunities to generate additional business at minimal cost
  • Personalised catalogue information to suit customer needs
  • Price changes easily managed – maintains margin control – protects profitable trading
  • High standard of partner support - complete reassurance
  • A secure long term investment as K8 develops, further benefits will be secured

To find out more about the solutions that we offer, please contact us today.

Download a K8 Brochure

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The possibilities with K8 are endless with new things, better ways and more opportunities to improve the business. Kerridge Commercial Systems and K8 is the right combination for us.

- Eamonn McNeill, IT Manager

 

Field Service

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Kellys Printing Solutions

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Customer: Kellys Printing Solutions

Site link: www.kellysmfp.com

Challenge

Established in 1982, Kellys Printing Solutions supplies comprehensive print management solutions and services. Working in partnership with Kyocera – as the exclusive Scottish distributor, the company currently supports mono and colour desktop printers, copiers and multi-function devices across Scotland. Sectors served by Kellys include education, legal, estate agents and oil exploration - including some printer installations being maintained on North Sea oil and gas platforms.

The K8 Field Service story for Kellys began in 1997 when, having outgrown its largely manual systems, the company implemented what was then a text-based product. Kellys later moved to the Windows-based version of K8 Field Service and in 2013 completed a further major upgrade. Among many functionality improvements, this release included integration with device meter readings which enabled invoice generation to be automated. The Field Service app, which was also implemented, meant that Kellys’ team of field based technicians gained complete control of their service bookings, work flow and parts fulfilment.

At Kellys, contracts range from a single device to large, fully integrated document management solutions across multiple sites. Ruairidh McLachlan, service manager said, “With more than 300 multi-function devices carried in stock at any one time, one of our strengths is being able to supply customers at short notice from our warehouse. Supported by K8 Field Service, we have the capability of being able to install equipment within 24 hours from receipt of order”.

Gains and benefits

  • Intuitive graphical user interface
  • Flexible sales order processing functionality
  • Integrated meter reading for automated billing
  • Real-time engineer communications
  • Mobile app streamlines engineering processes
  • Complete stock control – including van stocks
  • Excellent day-to-day and upgrade support
  • Human error issues eliminated
  • Improved customer service capabilities
  • Lean, efficient business management

Read the full story here.

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The system enables us to operate lean and efficiently in a highly competitive market.

- Ruairidh McLachlan, Service Manager, Kellys Printing Solutions

 

Builders Merchants

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Turnbull Building Supplies

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Customer: Turnbull Building Supplies

What we did: Implemented K8

Site link: www.turnbullsonline.co.uk

Challenge

Turnbull Building Supplies was established in 1895 as a single branch, family-owned business in Lincolnshire. Now with six branches and following a management buy-out in the 1984, the company offers a comprehensive product range of building materials, kitchens, bathrooms and tiles. The company supplies retail customers through to the national house builders – the majority of its business is with from small to medium-sized builders.

During a previous systems review, Turnbull Building Supplies, considered the Revision 7 product but implemented an alternative solution. Later, with issues such as product development, scalability and functionality becoming a concern, it was time to take another look. Considerations such as capacity, culture, resources, reputation and product roadmap were the priorities. Kerridge Commercial Systems and K8 met the company’s requirements and in March 2003 an order for K8 was placed – the system went live later the same year. Turnbull subsequently upgraded to K8.07.

Gains and benefits

  • User Interface quick and easy to navigate
  • Sales order processing makes for quick and efficient trading
  • KPI facilities enable accurate, regular monitoring of business progress
  • Spreadsheet interface – great for managing price updates and stock effectively
  • Automatic supplier invoice verification – very efficient and saves time
  • Hosted platform means security, scalability with minimal add-on investment
  • System hosting means staff can focus attention on the business and customer service
  • High levels of customer service achieved using K8, means higher customer retention

To find out more about the solutions that we offer, please contact us today.

Builders' Merchants eBook

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K8 is a well-packaged product with all of the functionality of a windows-based system and an impressive user interface. It has some fantastic features - SOP for example is superb.

- Kevin Coombs, IT Manager

 

Builders Merchants

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TBS Building Supplies

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Customer: TBS Building Supplies

What we did: Implemented K8

Site link: www.tbsdirect.co.uk

K8 continues to evolve with TBS

For the last 10 years Nick Porter has been involved with looking after IT at TBS, a two branch merchant business in Northamptonshire. Nick and his seven strong team are also responsible for managing all the IT systems across the House of Goodness group – the company that owns TBS and operates a variety of other businesses including health food wholesaling, farming, timber importing and worktop manufacturing.

The House of Goodness group has used a Kerridge Commercial Systems (KCS) solution to manage its finance since the mid 90s when the group first progressed from a paper system. When it was time for TBS to upgrade from its legacy trading system, it made sense to consider the full K8 solution alongside the other contenders.

“Our legacy system had been in place at TBS for a very long time,” explained Nick, “and the software simply wasn’t keeping up with the needs of the industry. The biggest issue was trying to integrate it with our website. We wanted to trade more effectively online and, although we had developed various ‘workarounds’, orders still had to be re-keyed and any information was only up to date as of the night before.”

Nick and his team shortlisted three providers including KCS and asked the branch managers and other key staff to score the functionality of each system. “They were all capable systems,” he said, “but K8 scored consistently better across the board - as a whole package it just delivered!”

Read the full story here.

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We’ll soon upgrade to Web Builder’s new responsive version as we know that many of our customers are accessing our site on their smartphones. This upgrade will also allow us to offer online account payment.

- Nick Porter, IT Manager, TBS Building Supplies

Builders' Merchants eBook

 

Builders Merchants

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RGB Building Supplies

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Customer: RGB Building Supplies

What we did: Implemented K8

Site link: www.rgbltd.co.uk

Challenge

Established in 1850, Rawle Gammon & Baker initially traded as a timber importing business and now, with 15 sites, is one of the largest builders merchant in the South West, employing over 200 staff. The company attributes its success to its people and providing exceptional customer service.

RGB knew that they had to overhaul their IT infrastructure, only by doing so would they be able to create operational efficiencies, unavailable within their incumbent system. A fully integrated solution would improve business processes – not least of which in sales order processing, stock control and provide an comprehensive accounting system with management information tools. Scalability for growth were also important considerations. After examining various systems, Kerridge Commercial Systems was the clear winner.

Gains and benefits

  • An excellent, close working partnership
  • Tight control from fully integrated processes – saves time, saves money
  • Information at the fingertips – no time wasted looking up from other sources
  • Full stock visibility and optimisation, easily facilitated inter-branch trading
  • Functionally-rich, sales order processing – resulting in improved customer service
  • Opportunities to improve profitability from both revenue generation and cost savings
  • A scalable solution which allows the company to grow and develop

To find out more about the solutions that we offer, please contact us today.

Builders' Merchants eBook

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Kerridge Commercial Systems has evolved from an outsourced supplier to an extension of our operation. Their solution has been a perfect fit and their people have forged the strong relationship we have today.

- Mark Gosney, Operations Director

 

Builders Merchants

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Pennypinchers

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Customer: Pennypinchers

What we did: Implemented hand held scanners

Site link: www.pennypinchers.co.za

Challenge

Pennypinchers, a division of Steinbuild, has been a customer of Kerridge Commercial Systems (KCS) for more than 20 years and uses K8 software throughout its branch network across South Africa and Namibia.

A recent project undertaken by Pennypinchers and KCS was to improve the receiving process with a key change being the implementation of hand held scanners. The scanners link directly to K8 using a wi-fi connection and a specific K8 client so information from the scanner is updated in K8 in real time.

Gains and benefits

  • Faster receiving process
  • Improved stock management
  • More accurate sales process
  • Live update between scanners and K8

Read the full story here.

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The major benefit of this process change was being able to speed up the receiving process and get the goods on the shelves and ready for selling faster.

- Nabeela Essa, CIO, Steinbuild

Builders' Merchants eBook

 

Builders Merchants

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Parkers

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Customer: Parkers Building Supplies

What we did: Implemented K8

Site link: www.helpmebuildit.co.uk

Challenge

Kerridge Commercial Systems (KCS) offers ‘cutting edge software for the merchant industry’, according to Ian Mitchell at Parker Building Supplies. Ian is Information Systems Manager at the leading independent and award winning timber and heavyside builders’ merchant.

The company was established in 1984, since when its philosophy has always been to offer high quality customer service backed up with good stock availability and an efficient delivery service. Today the company employs 280 people and trades from 25 locations across the South East.

“We have used K8 software since 2004,” said Ian. “At the time we needed to upgrade from our existing system to bring about a change of culture and KCS offered the best solution. Since then it has come on in leaps and bounds and we have continued to upgrade to the latest version each time a new version is cut.”

Gains and benefits

  • K8 upgrade means sales team can access software remotely on their tablets.
  • Web Builder will provide a portal for customers to access their accounts and print off invoices, PoDs etc
  • Parker’s now able to plan a ‘click & collect’ service for the future
  • An earlier upgrade delivered K8’s General Ledger - integrated with the trading system

Read the full story here.

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A previous upgrade in April 2015 brought about another major change to our business when we started to use K8’s unified ledgers that are integrated with the trading system, and that put us on another platform for moving forward.

- Ian Mitchell, Information Systems Manager, Parkers Building Supplies

Builders' Merchants eBook

 

Builders Merchants

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MKM Building Supplies

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Customer: MKM Building Supplies

What we did: Implemented K8

Site link: www.mkmbs.co.uk

Challenge

Prior to implementing K8, MKM used a system that had come to the end of its life. The company needed to move to a modern, fully integrated and scalable system that would enable the business to expand and move forwards. MKM sought to partner with a company that understood their sector and who they could engage with for focussed product development.

Based in Hull, MKM Building Supplies is the UK’s largest independent builders’ merchants. Established in 1996, the company, which continues to grow, currently operates 40 branches across the UK, serving in excess of 25,000 customers annually.

David Kilburn, who founded the company, had previously used Kerridge Commercial Systems products, and in 2006, when the need arose to replace MKM’s text-based system, K8 was shortlisted as a prime contender. The system was first configured to run 18 branches and now has around 500 users.

In addition to K8’s established reputation as a class- leading solution for the sector, one of the big plusses in moving to K8 was that MKM could have all the requisite functionality in a standard system without the need for bespoke modifications. Furthermore, as a result of using a hosted platform in place of an in-house server, the MKM IT team have been able to take care of branch-level operator training as well as local application support. It has been an important factor in MKM’s development knowing that the system’s infrastructure is being well looked after 24/7.

K8 has proved itself capable of supporting the company’s principles of delivering high quality customer service. It has meant that the ‘stake-holding’ branch managers can use the system to suit their local requirements, while at the same time maintaining central control. K8, which MKM’s technical team have fine-tuned in a number of key areas, has helped the company to grow so successfully in a short period of time.

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Gains and benefits

  • Branch roll-out template
  • Recommended order facility
  • Excellent stock control tools
  • Supports customer service goals
  • Effective financial controls
  • Robust credit chase processes
  • Tailored workplace dashboards
  • K8 electronic forms and documentation
  • Scalable platform for future development

ASL Case Study

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K8 provides a highly stable platform which allows us to successfully transact business with virtually no downtime or operational difficulties.

- Edward Broderick, IT Manager

Builders' Merchants eBook

 

Builders Merchants

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LSK Supplies

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Customer: LSK Supplies

What we did: Implemented K8

Site link: www.lsksupplies.co.uk

Leading Scottish ironmonger prepares for the future with K8

Established in 1999, LSK Supplies is a family-run architectural ironmonger and builders’ merchant. Scotland’s largest independent architectural ironmongers, the company has six branches in west central Scotland and two more branches opening early 2016. Serving both trade and retail customers LSK focusses on delivering a positive customer experience. The company selected K8 to support future growth, opting for a cloud-based solution to minimise IT overheads.

The need for a new system

LSK’s previous system had served the business well - the software managed the core processes for selling, purchasing and stock control. However, LSK had developed and required a system that was more future-proof. The company needed an advanced, fully integrated system to improve the efficiency of its customer contact ‘touch points’ – particularly in managing transactions, invoicing and payment processing. Ryan Cairley, LSK’s Project Manager, said “Being able to take full advantage of new technologies, advanced functionality and having greater depth and breadth of information were the priorities. Financial tools, ease of use and being able to use the company’s existing infrastructure, were also key requirements for the business.”

Choosing K8

LSK Managing Director, Garry Bell, researched a number of alternative systems before choosing K8. The company understood K8’s established reputation, but after talking to businesses with K8 experience, it became clear that the system met the LSK’s requirements. “In terms of reliability, functionality and readiness to support our future growth, K8 was the best system for us. Specifically, its capabilities to present accurate and real time management information - especially sales and purchasing patterns, were significant factors in our decision. We were also impressed with Kerridge Commercial Systems (KCS) as a progressive company with proven R&D credentials.”

Successful implementation

One particular aspect of K8 that appealed to LSK was its considerable flexibility and adaptability. During the system set-up, Ryan and his colleagues took time to understand how K8 could be fine-tuned to suit the business. Early engagement and commitment certainly paid off; moreover, it gave LSK complete ownership of its new system. Complementing this was the ‘train the trainer’ approach used to introduce the system to the staff; LSK also compiled help sheets to help build user skills and competencies.

“KCS consultants were immensely helpful. They shared their knowledge willingly and guided us through data conversion Talking to us about how we would get the best from our new system, the consultants also gave us confidence to move forward leading to a smooth, successful implementation and well-supported go-live.”

Solid foundation

LSK stated that K8 has now settled in well, with some specific projects to consider in the next year or so. “The system has already done what it said on the tin in terms of improving our customer processes, operationally efficiency and productivity. Digital signature capture, for example, has been a great success with faster invoicing and fewer accounting queries.” LSK is in a particularly competitive industry and appreciates the importance of meeting customer demands. “With K8 we are already one step ahead and have the system behind us to adapt to new demands from new and existing customers,” said Ryan.

LSK implemented K8 with energy and enthusiasm – clearly a company that’s seizing the power of technology for a successful future.

Highlights

  • Flexible and adaptable solution
  • Strong user engagement
  • Successful training programme
  • Fully supported go live
  • Fewer trading issues
  • Development potential

Benefits

  • Greater efficiency and productivity
  • Improved customer processes and service levels
  • Significant gains from digital signature capture
  • Real-time management information

To find out more about the solutions that we offer, please contact us today.

Builders' Merchants eBook

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The system has already done what it said on the tin in terms of improving our customer processes, operationally efficiency and productivity. Digital signature capture, for example, has been a great success with faster invoicing and fewer accounting queries.

- Ryan Cairley, Project Manager, LSK Supplies

 

Builders Merchants

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Longwater Construction Supplies Ltd

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Customer: Longwater Construction Supplies Ltd

What we did: Implemented K8

Site link: www.longwatergravel.co.uk

Challenge

Longwater Construction Supplies Ltd and Longwater(South East) Ltd have decided to use K8, the ERP system developed by Kerridge Commercial Systems (KCS). The Longwater companies are based in Norwich and Essex and serve all types of customer from DIY enthusiasts to major groundworking companies.

A fleet of nine trucks in Norwich and two in Essex deliver materials throughout East Anglia. The companies have further plans for growth both geographically and by product. Finance Director, Colin Clark, believes the customer service delivered by a very experienced sales team is what sets them apart from the competition. He said, “Our highlevels of service extend to our yard staff and delivery drivers who all regularly receive praise for their reliability, helpfulness and overall dedication to customer needs.”

According to Mr Clark, the driver behind the software upgrade at Longwater was the need to be in better control of the companies’ success and to be able to develop methods of improvement to a very positive and focused business model. “We needed a system that gave us the ability to fully understand why we are so strong in our competitive market,” he said. “K8 was well known to many of us, as some of our team have used it in previous merchant roles. We also looked at upgrading our existing product as well as solutions from several other software providers.

Read the full story here.

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The KCS offering had a great reputation and was regarded as the market leader by other merchant business owners we questioned.

- Colin Clark, Finance Director, Longwater Construction Supplies Ltd

Builders' Merchants eBook

 

Builders Merchants

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Lawsons

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Customer: Lawsons

What we did: Upgraded K8

Site link: www.lawsons.co.uk

Gains and benefits

The Lawsons Group operates 17 branches across London and the South East. The family owned company specialises in the supply of building materials, timber and loft conversion products. Jeremy Norris, Commercial Director, has been with the group for 22 years.

“We strive to provide the best equipment we possibly can for our staff - from the trucks they drive to the IT systems they use,” he explained.

K8 processes around 3,000 transactions each day for Lawsons and manages 8,000 customer accounts. The company was one of the earliest users of the software and switched to the system in 1999 when its previous provider couldn’t guarantee ‘year 2K’ compliance. The initial 40 user system has grown and there are now 190 K8 users across 17 sites. The IT team always upgrades to the latest version of the software as soon as it’s available.

“I can’t understand why anyone wouldn’t upgrade.” said Jeremy Norris. “Firstly staff using the system have a level of expectation – they don’t want to work with green screens. Secondly there’s the business need. By upgrading we can always stay at the leading edge and make the most out of any new functionality. The latest version of K8 lets us produce management accounts with critical information - such as how much profit we’re making at each branch on a daily basis - in the fastest way possible.”

The last K8 upgrade also delivered two key features for Jeremy. The first being PCI (Payment Card Industry) compliant chip and pin integration that will replace non-integrated PDQ machines. All card transactions can be processed directly in K8 using PODS that read the cards - leading to tighter security of transactions, fewer typing errors and quicker authorisations from the banks.

Another feature is K8’s new transport delivery management system that will deliver significant improvements in the operation of Lawsons’s fleet. Jeremy explained, “With two thirds of our £80M business turnover being delivered, we generate a lot of paperwork with the potential for mistakes. Our drivers will now be able to capture customer signatures on a hand held device and make any adjustments pertaining to the materials delivered, cutting out the paperwork and updating the system instantly with the correct details.”

Read the full story here.

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The whole process went very smoothly. We handed the old system over on Saturday lunchtime and Kerridge Commercial Systems delivered the upgraded version on Sunday. The whole experience was simple, painless and positive!

- Jeremy Norris, Commercial Director, Lawsons

Builders' Merchants eBook

 

Builders Merchants

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Goedkoop Bouwmaterialen

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Customer: Goedkoop Bouwmaterialen

What we did: Implemented K8

Site link: ggoedkoop.nl

Challenge

Founded in 1932, as a small timber and hardware merchant based in the centre of Amsterdam, Goedkoop Bouwmaterialen now supplies timber, kitchens, plasterboard and tools. The company’s products are used in many building renovation projects in Amsterdam and customers also include numerous DIY businesses.

The family-owned, forward-thinking company installed its first computer system in 1985 – at the time trading systems for wholesalers were in their infancy. Much more recently, as a result of business growth, and the opening of an additional branch, a systems review was required. As members of Sakol, a purchasing association, Goedkoop Bouwmaterialen were recommended to take a look at K8 - one of only two systems that it had identified for its members. The result – an order was placed for K8 and installation followed.

Gains and benefits

  • Process-driven functions maintain a high level of quality
  • Component kits – easily managed and controlled
  • Fast search facilities – means better customer service
  • Inter-branch trading more efficient and simplified
  • Full auditability – everything can be traced to source
  • User friendly functionality – builds staff confidence
  • Information is clearly presented throughout the system

To find out more about the solutions that we offer, please contact us today.

Builders' Merchants eBook

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K8 ensures that we follow the correct procedures to allow a constant high level of quality. K8 is fast, easy to work with and everything can be traced back. It works perfectly.

- Cees Goedkoop, Director

 

Builders Merchants

Previous

F30 Building Products

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Customer: F30 Building Products

What we did: Implemented K8

Site link: www.f30buildingproducts.co.uk

Challenge

F30 was founded in 2012 as a supplier of specialist building products such as structural waterproofing systems and brickwork and formwork ancillaries to the bricklaying and civil engineering sectors.

An accounts package at ‘breaking point’ was the driver for F30 Building Products Ltd (F30) to upgrade to K8 software from Kerridge Commercial Systems (KCS). “The program had served us well,” explained F30 Managing Director, Rob Pearce, “But it was starting to slow down and wasn’t capable of managing the volumes of data we are entering as the business grows.”

“We pride ourselves on unrivalled customer service and expert, unbiased technical advice,” he said. Based in Bristol, the company set up a second depot in Plymouth in 2016 and has already opened a second warehouse there to expand the stock profile to meet local demand. Mr Pearce said he has plans to open further branches with locations still to be confirmed.

“We looked at two other ERP systems,” he explained. “But K8 was only ever going to be the system we went forward with. Its scalability and multi-site functionality means it’s really future proof for us. I’m convinced the speed of the system and how it will give us real time information in each depot will revolutionise the business. At the moment we are processing everything including sales, purchasing and accounting at our head office in Bristol, which is frustrating for our team in Plymouth as they are unable to operate autonomously.”

“Stock control and logistics will now be managed on a local level and the branch managers can have complete control over their depots. I know they’re looking forward to this! Being able to drill down into specific data will let us produce detailed management reports quickly and easily and manage KPIs for the team, suppliers and customers. I’m also looking forward to using the K8 CRM system and being able to share and store more information effectively.”

Read the full story here.

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K8 will put us on a level operating field with the biggest names in our industry.

- Rob Pearce, Director, F30

Builders' Merchants eBook

 

Builders Merchants

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Builders Supplies (West Coast)

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Customer: Builders Supplies (West Coast)

What we did: Implemented K8

Site link: www.bswc.biz

Challenge

Builders Supplies (West Coast) Ltd, are a successful, independent, heavy-side builders’ merchant, with depots in Fleetwood, Cleveleys, Preston and Morecambe with plumbing and heating products available in Fleetwood. The company prides itself on excellent customer service levels and high stock availability.

Builders Supplies (West Coast) realised the significance of investing in a new computer system, such a project was also going to be something of a culture change for the company. The requirements were for a supplier who understood the industry, a system that would be fully maintained and progressed with an upgrade path and a total ‘one-stop’ services solution. Having evaluated several contenders, a short list was identified and detailed reviews were conducted. Ultimately, only Kerridge Commercial Systems met the criteria and an order was placed for K8. Among the deciding factors were the company’s excellent customer relationships.

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Gains and benefits

  • Consistent and accurate purchasing and pricing – saves time and money
  • Purchase orders directly placed by fax – more efficient, less paper handling
  • Order Margin Review tools – protect trading profitability
  • Daily management and accounting information has improved cash flow
  • Tighter stock control and PPI – faster more accurate stock checks
  • Automatic invoice matching – saves time, reduces risk of errors
  • Smooth implementation as other branches have been opened up
  • K8 is intuitive –1 hour to train staff to use SOP
  • An effective framework to highlight management action areas
  • Opportunities to extend system use and improve the investment value

To find out more about the solutions that we offer, please contact us today.

Builders' Merchants eBook

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Kerridge Commercial Systems portrays itself as a professional, forward-thinking company. It is an organisation of substance and integrity who we consider to be a key partner for our future growth.

- Peter Worthington, Managing Director

 

Builders Merchants

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Ark Trading

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Customer: Ark Trading

What we did: Implemented K8

Site link: www.facebook.com/ARKTradingNam

Challenge

Kerridge Commercial Systems (KCS) is pleased to announce that Ark Trading Namibia is live on K8. Ark Trading was established in 1980, and is one of the oldest suppliers to the building trade in Windhoek Namibia. Ark Trading stocks everything from the spade to dig the foundation to the rolling ridge for the roof, including the nails and hammer to nail it in. They also supply sand, gravel and cement, doors, window frames, paint, plumbing supplies and sanitary ware.

Paul Koster bought the business in late 2015, and the Namibian Competition Commission awarded a last minute approval to him, to start trading from the 1st January 2016. Paul wished to start trading the new business on a new ERP system. This meant that the KCS team had to work under time constraints to configure the system. They pulled it off however, and the K8 system was live at the first week of trading.

Paul has had some previous experience on the trading side of K8. He contributed by helping his staff with training and supporting them with issues, in order to ensure a smooth go-live with minimal disruption to the business.

Ark Trading is looking forward to continuing to build the business partnership with KCS, and to using K8 to grow Ark Trading.

Tiaan Grobbelaar, Sales Manager at KCS, said “Thank you for entrusting us as the IT partner for your new business, we wish you best of luck with your new venture and we are sure that your business will thrive, and that K8 will support your current and future strategies.”

Risks were mitigated due to Ark Trading:

  • Using the standard K8 printing templates, so minimum time was spent on setup and testing
  • Allocating a strong internal team designated to the the project
  • Having strong internal buy-in, and support from the staff for the new system
  • Providing accurate master file and product data, with all relevant required information e.g PAC (product analysis codes), branch files and supplier details

Gains and benefits

As a result of the K8 ERP implementation, Ark Trading will realise the following efficiencies and benefits:

  • Elimination of manual stock back-orders, more controlled and automated
  • More efficient stock forecasting, improved lead times and estimates
  • Able to manage direct deliveries on bulk building materials
  • Better Customer service
  • Better Stock tracking/management
  • Better reporting, managing by exception

To find out more about the solutions that we offer, please contact us today.

Builders' Merchants eBook

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I was impressed with the dedication and knowledge portrayed by the KCS team.

- Paul Koster, Managing Director of Ark Trading

 

Builders Merchants

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Samuel Kirk

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Customer: Samuel Kirk

What we did: Implemented K8

Site link: www.samuelkirk.co.uk

Challenge

Samuel Kirk (Builders Merchants) Ltd is a family-owned business established in 1947 employing 14 people. The company provides a full range of DIY and building supplies for trade and retail customers.

The compelling factors which led to the installation K8 included the inadequacies of the previous system. As a text –based trading and accounting system it required excessive manual intervention, stock control and management reporting was poor, and it was difficult to price products. A new system had to be easier to use. Samuel Kirk installed K8 in 2005.

Gains and benefits

  • Excellent functionality throughout the system – suits the business needs
  • Information at the finger tips – means efficiency, good service and simplifies work-flow
  • Pricing and discounts handled consistently – maintains margin, eliminates costly errors
  • Timber purchasing and sales capability – a complex area fully controlled
  • Credit account controls – few debt issues and better cash flow
  • Special orders fully controlled ensures good customer service is provided

To find out more about the solutions that we offer, please contact us today.

Builders' Merchants eBook

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With K8 you can tell exactly how much you are making and exactly how much you are spending. It gives you a very up-to-date picture.

- Kirk Alerdice, Branch Manager and founder’s grandson

 

Builders Merchants

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Haldane Fisher

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Customer: Haldane Fisher

What we did: Implemented K8

Site link: www.haldane-fisher.com

Challenge

Founded in 1946, family-owned Haldane Fisher Ltd is one of the UK’s leading independent suppliers to the construction industry. Serving the trade and general public as well as operating a timber business, with fifteen branches in Northern Ireland, England and the Isle of Man.

Prior to installing K8, Haldene Fisher had several disparate systems which needed replacing. The essential requirement was for an integral solution to control the business finances and provide improvements in management information capabilities. The company also needed a system which would enable international trading – notably for the company’s timber import business. The Haldene Fisher K8 system has 200+ users.

Gains and benefits

  • K8 is easy and intuitive to use, for training, operators, to complete tasks quickly
  • Multiple open sessions – means quicker workflow – saves time
  • Better customer service - transaction processing and resolving queries
  • Electronic document management with online access – less search and access time
  • Operational and management reporting – for fast, informed decision making
  • Gross margin controls - profitability monitoring at transaction level
  • Complete control of timber machining and stock – complexities simplified by K8
  • Faster stocktaking – saves time and money, fewer issues, less operational impact
  • Cross branch stock visibility and trading processes easy and quick to process
  • Fast SL and PL reconciliations - complete control – timely attention to issues
  • An excellent ROI – reduced working capital, lower interest charges
  • Future system developments and add-on opportunities
  • Business growth easily accommodated

ASL Case Study

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Kerridge Commercial Systems is a very professional organisation. The experience of their consultants is not to be under-estimated.

- Mary Hannaway, IT Manager

Builders' Merchants eBook

 

Distributors

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Dickson Bearings and Transmissions

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Customer: Dickson Bearings and Transmissions

What we did: Implemented K8

Site link: dicksonbearings.com

90 years in business, 30 years with Kerridge Commercial Systems

Dickson Bearings and Transmissions (Dickson); a third generation company, is one of Ireland’s leading distributors of industrial parts. Based in Dublin, Dickson are particularly proud of their heritage and customer service track record. Kerridge Commercial Systems (KCS) users since 1986, the company considers K8 an essential business tool; progressively developed and fully supported.

Setting the scene

With an inventory of 150,000 part lines, managing the correct depth and breadth of stock is key to Dickson’s operations. Across Ireland, more than 2,000 businesses rely on Dickson for high quality service, backed by technical expertise and experience. With the majority of customer orders relating to equipment breakdown; time is of the essence to have the correct parts on site without delay and for repairs to be carried out.

K8 working hard

Initiated by the purchase of some second-hand Wang hardware in the mid-1980s, Dickson became a KCS customer by a slightly unorthodox route. Since then, the company has grown considerably in terms of both customer base and product range. In parallel, Dickson has taken its systems forward through major releases; upgrading to K8 in 2007. Joint Managing Director, Ian Dickson, refers to K8’s role in the company: “Without K8, we wouldn’t have a business; the system is reliable, works well and easy to use. Compared with other systems we have seen, being able to navigate quickly between modules and applications is fundamental for us. As a small company, we only have 14 users; it’s vital that our sales staff can create and process orders quickly and seamlessly. Moreover, we appreciate that time is money for our customers and responsiveness is critical. The fact that K8 is used by several major companies in our sector is particularly reassuring.”

Finger on the pulse

In its fast-moving business Dickson uses K8 to keep a close watch on all the key metrics. The system’s dashboard presentation shows the latest sales order situation, revenue and profitability. “K8 holds a wealth of information that we can use to run daily operations and drive the business forward. We can see a snapshot of day-by-day and monthly sales with margin performance at any time - the Advanced Analysis tools are essential to keep us informed. Our field sales team also have access to a web-enabled detail report to keep them in touch with what’s going on. If they are going to see a customer, they are well briefed with the latest information from K8.”

Future plans

Dickson are certainly looking to the future, pushing forward with their use of K8, to improve efficiencies and drive profitable trading. “Our business has grown organically over the years, we manage our stock by adding to existing product and introducing replacements as the demand for older items falls away. K8 supports our purchasing; what we need, manage our pricing structure and although it’s not an exact science, there’s forecasting detail at our fingertips. It’s good to see new K8 developments coming through and that give us confidence for our future,” said Ian.

Highlights

  • Essential business tool
  • Progressive upgrades
  • Proven and reliable software
  • Easy to use and navigate
  • Supports customer services

Results

  • Enables ‘finger on the pulse’
  • Tight stock control disciplines
  • Aids efficient purchasing
  • Effective pricing management
  • Powerful advanced analysis
  • Accessible dashboard detail
  • Platform for development

To find out more about the solutions that we offer, please contact us today.

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K8 holds a wealth of information that we can use to run daily operations and drive the business forward.

- Ian Dickson, Joint Managing Director

 

Electrical Wholesalers

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SA Tool (Pty) Ltd

Next

Customer: SA Tool (Pty) Ltd

What we did: Implemented K8

Site link: satool.co.za

Challenge

Established in 1983 as a power tool repairer, Johannesburg-based SA Tool are agents and distributors for many leading brands of power tools and personal protective equipment. In addition to importing products from international suppliers, the company also has purchasing arrangements with major South African manufacturers. SA Tool holds an extensive range of stock and is proud to offer competitive pricing and deliver a high standard of service to its growing customer base.

Prior to implementing K8, SA Tool had used a number of systems which had been progressively outgrown. The management team realised that a fully integrated ERP solution, better suited to SA Tool’s diverse trading requirements, had become a strategic priority. Better control and visibility over the entire supply chain was increasingly critical, especially with some transactions, such as buy-outs being managed manually. The company chose K8 – which went live in October 2011, because its extensive range of advanced, integrated functionality were a close match for SA Tool’s requirements. The system has enabled accurate traceability across sales, procurement and financial modules which are making a big difference to company operations. K8 is also helping SA Tool to improve customer service levels; through tighter inventory controls and purchase forecasting, the company is able to offer a much enhanced depth and breadth of stock. A recent development for SA Tool has been to move its K8 system to a hosted environment. With the system being supported by Kerridge Commercial Systems and the infrastructure fully managed at the data centre, the company is now able to spend much more time on operational requirements and develop its use of K8.

Gains and benefits

  • Improved business control in every area
  • Intuitive functionality
  • Time savings – resulting in greater efficiency
  • Greater supply chain visibility
  • Eliminated manual, off-system processes
  • Comprehensive transaction traceability
  • Profitability and margin monitoring
  • Superior stock management
  • Purchase forecasting
  • Website trading integration
  • Integrated BI capabilities
  • Fully supported hosted platform
  • Future-proofed product development
  • Quality partner support

To find out more about the solutions that we offer, please contact us today.

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K8 has enabled us to implement best business practice.

- Len Jacobs, Supply Chain Manager

 

Distributors

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Voltex

Next

Customer: Voltex

What we did: Implemented K8

Site link: www.voltex.co.za

Challenge

Voltex is a leading stockist and distributor of a vast and comprehensive array of electrical and related materials on the African continent and has 76 strategically located outlets in South Africa, catering to the needs of the electrical industry including general electric products, energy and power services, power distribution, lighting, industry and related activities.

In addition to general outlets, a number of specialised divisions which supplement and enhance, directly and in directly, its reach into the areas in which it operates. These specialised divisions include Voltex Lighting, Waco, Cabstrut, Atlas Cable Supplies, Versalec, LSis and Sanlic.

To find out more about the solutions that we offer, please contact us today.

Download a K8 Brochure

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The system has integrated our trading branches to enable efficient inventories to meet customer demands.

- Eric Immermann, Financial Director

 

Distributors

Previous

Routeco

Next

Customer: Routeco

What we did: Implemented OneOffice

Site link: www.routeco.com

Challenge

Routeco is an independent, privately-owned company. Formed in 1978, it has established itself as one of the UK`s leading distributors of industrial automation and control products with a nationwide network of sales locations. Employing over 200 staff, the company has expanded by focusing on providing customers with the best choice of products from leading manufacturers from around the world packaged together with value-added services.

As the company had developed into an established industrial automation distributor, Routeco customers were expecting more support and value=added services. Part of the process was to make its MIS system more customer-orientated and flexible for the future. KPMG was employed as consultants during the discussions with the business function areas that would be affected most by a change of system.

Gains and benefits

  • Streamlined ordering process, including inter-branch trading – saves time, improves service levels
  • Future orders capability – greater control of current and future stock levels
  • Part kits functionality simplifies ordering and despatch processes – generates additional business
  • Fully integrated accounting – reduces workload and ensures accurate information for management
  • Credit control tools have improved cash flow by reducing debtor days, and in turn customer service
  • Integration of Austrian subsidiary easy and quick to complete
  • Consolidated invoicing saves time and effort

To find out more about the solutions that we offer, please contact us today.

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Features have led to an improved debtor day performance, and better customer service.

- Ian Stewart, Chief Executive Officer

 

Electrical Wholesalers

Previous

MacLean Electrical

Next

Customer: MacLean Electrical

What we did: Implemented OneOffice

Site link: www.maclean-electrical.com

Challenge

MacLean Electrical Group is a privately-owned specialist electrical wholesaler. The company originated by supplying the North Sea oil and gas market and now operates around the world with a network of alliance partners to support its global customer base. Today, MacLean Electrical Group is an International supplier of bulk electrical materials, roadway lighting systems, instrumentation and fibre optic cables for the oil, gas, petrochemical, marine and process industries.

MacLean Electrical Group’s existing IT systems performed well, it was simply that the company had outgrown them. Communication, integration and access to information were critical to maintain success and profitability. The biggest challenge was to ensure that internal systems and infrastructure would not only support the business today, but also underpin the future. The decision was made to explore the market had to offer and issued an RFI (request for information) to supply chain solution providers.

Gains and benefits

  • Fully integrated business and supply chain applications – greater efficiency and cost savings
  • Process improvements – saving time, effort and resulting in better customer service
  • Accurate, real-time information - on demand – faster and more effective decision-making
  • Future opportunities to extend system use and value – e.g. introducing ecommerce facilities
  • A scalable solution to support future growth

To find out more about the solutions that we offer, please contact us today.

Download a K8 Brochure

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Has exceeded our initial requirements and opened up many new opportunities for improving processes.

- Gordon Carswell, Financial Director

 

Builders Merchants

Previous

Lawsons

Next

Customer: Lawsons

What we did: Implemented K8

Site link: www.lawsons.co.uk

Challenge

Lawson and Son Timber Merchant began trading in 1921. Over the years, the company has progressively developed its product range to match market needs and customer demands – loft conversion being one particular speciality. With more than 90 years of successful trading and growth , award winning Lawsons now operates thirteen branches in and around London – a number of which supply a full range of building materials in addition to timber and fencing.

Following successful business growth, system reviews and an evaluation of other ERP solutions, the company chose to stay with Kerridge Commercial Systems and migrate from the well-established Revision 7 platform to K8. Confidence in the system and fully supported by the Kerridge Commercial Systems team, K8 was implemented at all branches in a ‘big bang’ approach.

Discover how our customers are winning with K8 Web Builder.

Gains and benefits

  • Easy to use, convenient solution
  • Inter-branch trading capacity
  • Accurate reporting and management information
  • Quick and efficient automated processes
  • Presents a more proffesional image to customers
  • Installation is straightforward, minimal user training

To find out more about the solutions that we offer, please contact us today.

Download a K8 Brochure

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Have worked with Kerridge Commercial Systems for many years and enjoy a strong working relationship.

- Jerry Norris, IT Director

 

Plumbers & Heating

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Express Plumbing Supplies (EPS)

Next

Customer: Express Plumbing Supplies (EPS)

What we did: Implemented K8

Site link: www.exps.co.uk

Challenge

Established in 2003, Express Plumbing Supplies began life as a small, single branch bathroom and heating supplier, based in Barrow-In-Furness, with four employees. The company has grown to become one of the largest independent bathroom, heating, drainage and renewal suppliers in the north west of England, with four branches stocking several thousand products.

By 2004, the company’s basic trading system was proving inadequate for an ambitious company. The search was on for a system more suited to the task, with the necessary flexibility and scalability. Express Plumbing Supplies needed a systems partner who understood the business with proven knowledge and a track record of experience. K8 was chosen. And the company began to enjoy the system’s benefits immediately.

Gains and benefits

  • Fast sales order processing – gives good services to customers, supported by accurate information
  • Quotations produced effortlessly – good for customers, speed means better chance of an order
  • Easy and quick to use purchase control tools – optimise stock levels with visibility of pipeline
  • Integral accounting functionality – the financial position tightly controlled, cash flow improved
  • Management information –‘at the fingertips’ supports planning and decision making
  • Central control - cross-branch visibility and inter-branch trading easily processed
  • Excellent support and system maintenance – gives re-assurance and future roadmap
  • Opportunities to introduce additional applications

To find out more about the solutions that we offer, please contact us today.

Download a K8 Brochure

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Migrating to K8 was one of the best business decisions I have ever made – the positive difference to the company has been phenomenal.

- Ashley Wilson, Managing Director

 

Distributors

Back to index

Davroc

Next

Customer: Davroc

What we did: Implemented Print Manager

Site link: www.davroc.co.uk

Challenge

Davroc is a growing, family-run supplier of products to bathroom retailers. Forward-thinking, the company focusses on quality classic design and manufacturing. Davroc sources its products from across Europe from the finest quality suppliers. As an employer, the company promotes a very strong and traditional people-centric culture.

Prior to implementing Print Manager, Davroc had 20+ dot matrix printers, a high capacity laser printer and numerous fax machines. The dot matrix printers were costly to run, time consuming to un-jam and periodically needed replacement. Furthermore, they used task-specific, pre-printed forms, each of which needed to be designed, printed, stored and replenished. Pre-printed forms are not visually modern or professional and if changes are required the whole cycle has to start all over again – often with inevitable wastage.

Gains and benefits

  • Substantial, tangible, immediate cost savings
  • Dramatic reduction in the number of printers
  • No need for pre-printed forms – only plain paper
  • Storage space freed up – used for a more valuable purpose
  • Form changes made ‘on the system’ quickly and easily
  • Laser-produced forms - a professional presentation
  • Forms easily personalised for specific tasks or events
  • Output, e.g. print sequence order to suit business processes
  • Online archive of actual documents produced – original attributes preserved
  • Print directed to any location or fax output

To find out more about the solutions that we offer, please contact us today.

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The savings from Print Manager were immediate, around £11,000 annually, and we have reduced the number of printers in the company by 70%. Removing boxes of stationery has enabled us to convert space into a meeting room.

- Paul Mitchell, IT Manager

 

Fixtures & Fastenings

Previous

Bearing Man

Next

Customer: Bearing Man

What we did: Implemented K8

Site link: www.bmgworld.net

Challenge

Bearing Man, a bearing shop, opened in Durban in 1974 and gradually expanded its service and product offerings to include more than just bearings - a range of globally recognised brands of engineering products and components. The company, which now has more than 100 branches in South Africa, acquired Fenner Power Transmission distribution 1998, Invicta Bearings in 2000, Springset in 2004 and Oscillating Systems Technology in 2005. In addition to South Africa, Bearing Man operates in Namibia, Swaziland, Zambia, Botswana and Mozambique.

The company’s legacy systems were reaching the end of their life, and with the onset of systems with graphical user interfaces, Bearing Man created a Request for Proposal for a replacement system. Following extensive evaluation and consideration for the project management, implementation and support, K8 was chosen. The new system, for a business of 1,000 users, in 105 branches, handling over 8,000 sales orders per day, went live on 1st August 2005.

Gains and benefits

  • Improved functionality – processes faster and more efficient
  • International trading capability – vital for company development
  • Modern look and feel ‘GUI’ – easy and intuitive to use and minimal training
  • A solid, scalable platform for the future
  • Excellent user acceptance – strong staff ownership of ‘their’ new system
  • A stable, secure supplier to support the future of the company

To find out more about the solutions that we offer, please contact us today.

Download a K8 Brochure

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The level of user acceptance has been tremendous and the new technology positively embraced.

- Abe Bekker, ICT Director

 

Distributors

Previous

House of Goodness

Next

Customer: House of Goodness Group

What we did: Upgraded K8

Challenge

A Kerridge Commercial Systems (KCS) customer since 1989, House of Goodness Group has progressively moved its systems forward with new software releases and additional applications. Having evaluated its requirements in conjunction with the K8 development roadmap, House of Goodness made the decision to upgrade to the latest release – K8 Babbage.

An effective platform

A diverse group, with businesses ranging from health food and leisure, builders’ merchants and heating supplies, House of Goodness harnesses K8’s multi-company flexibility with centralised financial control. Structured to support the group’s Christian ethos, K8 runs on a single platform with minor business configuration differences to ensure consistency and conformity.

Forward thinking

The group recognised the opportunities and benefits of making the move to K8 Babbage. Not least of which the system’s incremental structure, specifically designed to simplify the process of implementing future releases. Assessing the group’s strategic requirements, the upgrade was also positive from an investment perspective Nick Porter, IT Manager, said: “The browser client in particular; being able to access the system from mobile devices will save time and effort for our warehouse staff. The latest Web Builder integration – enhanced in this release, is set to further our online trading channel initiatives. In terms of specifics, improvements in direct debit collection processes will save us around 15 hours per month and foreign exchange payments will be easier to manage. Overall, K8 Babbage is also stricter in terms of financial disciplines.”

Planning and preparation

From the outset, the project required that key staff had to balance day-to-day responsibilities alongside the upgrade preparations. With the need to minimise the impact for its staff, it is advantageous that K8 Babbage requires minimal ‘up front’ user training. In the build-up stage, test and training systems were set up on the group’s existing server platform; confidence and familiarity with the software being essential to the success of the upgrade. Preparations were completed with a final test conversion followed by the go live itself. “Taking a measured approach, we were able to complete tasks such as user acceptance testing in parallel with operational duties. Guided and supported by KCS, the whole project; which involved all group businesses, went pretty smoothly”, said Nick.

Integration is key

Finance Director, Hilary Oldham said: “For our diverse group, systems integration is fundamental and that’s where K8 scores highest. The system works well across multiple sites and being able to have role-based user workplaces accommodates our range of businesses very well. For basic practicalities, such as document scanning, K8 makes it easy for anyone to view delivery notes and invoices. This is enormously beneficial, saving us time and therefore cost.” The company said that its main objective is to improve efficiency – being able to access key information using K8 is a major contributor for processes to run more smoothly. “We also want to encourage more TBS customers to use our online facilities, said Nick.

As a business for which flexibility and tight control are essential, House of Goodness is focused on getting the most from K8. The system also helps the group to deliver a quality customer service and adhere to its Christian ethos.

House of Goodness profile

The group’s businesses comprise Good Timber, Good Welding and Fabrications, Goodness Foods, HDA Architecture, New Creation Farm, Skaino Services, TBS Building Supplies and White & Bishop. All employees are members of the Jesus Fellowship – the group’s origins were to provide employment for community members, extending to support its property and other assets.

Gains and benefits

  • Flexible and adaptable for diverse group
  • Integrated trading and financial controls
  • Tailored user work place facility
  • Fast query resolution
  • True thin client deployment

Results

  • Successful upgrade to latest K8
  • Multiple incremental enhancements
  • Minimal user training requirements
  • Browser client accessibility
  • Direct debit collection savings
  • Easier foreign exchange payments
  • A platform for further upgrades

To find out more about the solutions that we offer, please contact us today.

Download a K8 Brochure

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The browser client in particular; being able to access the system from mobile devices will save time and effort for our warehouse staff. The latest Web Builder integration – enhanced in this release, is set to further our online trading channel initiatives. In terms of specifics, improvements in direct debit collection processes will save us around 15 hours per month and foreign exchange payments will be easier to manage. Overall, K8 Babbage is also stricter in terms of financial disciplines.

- Nick Porter, IT Manager

 

Timber Merchants

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Manny's Timber and Hardware

Next

Customer: Manny's Timber and Hardware

What we did: Implemented K8

Site link: www.mannystrusses.co.za

Using K8 adds real value to the business

Established in 1987, Manny’s Timber and Hardware’s initial focus was in the manufacturing of timber roof trusses. Today, they have grown into a major hardware and building materials supplier.

Manny’s Timber and Hardware has been with Kerridge Commercial Systems (KCS) for nearly 10 years. KCS South Africa implemented K8 ERP in September of 2006, the implementation decision being driven by the need to streamline manual processing together with the vast number of reports that can be exported or displayed reflecting real-time information.

Over the years Manny’s has found that K8 supported their growth and benefited them by providing them with improved reporting capabilities, management controls, stock management, and flexible sales & delivery methods.

Recently K8 completed the integration with their existing truss manufacturing software, enabling them to avoid recapturing sales orders on K8. Once the requirements and quantities are confirmed in the truss manufacturing software, all the information can be imported into K8 for further optimisation and invoicing.

Jenna Kyriakides, Financial Manager, said “We have a great relationship with Kerridge Commercial Systems, there is so much flexibility within the K8 system and we are always improving our system functionality with the KCS SA Team. We find the diversity of the sales & delivery methods most useful.”

Tiaan Grobbelaar, KCS Sales Manager commented “As we celebrate almost 10 years with Manny’s, we are appreciative of their support for us over the years. The K8 software will keep evolving, providing an even better timber and hardware solution to our customers. We look forward to the next 10 years of a mutually beneficial relationship with Manny’s and K8 supporting their business strategies”.

Company History

Manny’s Timber and Hardware was formed in 1987 and are well known throughout the industry as a leader in maintaining good quality standards. They are also one of the largest truss manufacturers in South Africa and have been voted the best in the industry.

Manny’s Timber & Hardware progressed towards the supply of hardware and building materials and continues to expand their wide variety of building supplies to the contractor as well as Do-It-Yourself. Their service offerings extend even further to include full onsite design and manufacture of kitchens and BICs.

Their professional services range from design estimating to feasibility studies, from small extension work to major contractual projects. Manny’s Timber & Hardware, situated in Brentwood Park, Benoni, is open to the public 7 days a week. Welcome to your one stop shop for all your building needs.

Gains and benefits

  • Better Reporting Capabilities
  • Better Controls
  • Improved Stock Management
  • Flexible Sales & Delivery Methods
  • Integration with truss manufacturing software

To find out more about the solutions that we offer, please contact us today.

Download a K8 Brochure

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We have a great relationship with Kerridge Commercial Systems, there is so much flexibility within the K8 system and we are always improving our system functionality.

- Jenna Kyriakides, Financial Manager

 

Electrical Wholesalers

Previous

Aerco

Next

Customer: Aerco

What we did: Implemented OneOffice

Site link: www.aerco.co.uk

Challenge

Established in 1956, Aerco is a distributor of electrical components, supplying manufacturers and service companies within the aerospace, defence, medical, industrial, rail and transportation markets throughout the world. The family-owned company partners with a number of world-class manufacturers to offer customers over 35 different franchise names and 10,000 product lines.

With its ever-growing product range, it became obvious that manual systems were not going to be able to handle the complexities of a modern, highly competitive distribution business. The management team decided to invest in a new, integrated system to support supply chain, stock control and accounting functions.

Gains and benefits

  • Dashboard facility enables all users to be pro-active with customers and be more efficient
  • Comprehensive CRM capability means a professional standard of customer service
  • Full visibility of stock, pricing and delivery information enables a smooth sales order process
  • All staff, in every area of the business, have access to the same accurate, up to date information
  • Fully integrated accounting ensures tight control of all financials including working capital elements

To find out more about the solutions that we offer, please contact us today.

Download a K8 Brochure

 

Automotive Aftermarket

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Auto Express

Next

Customer: Auto Express

What we did: Implemented K8

Site link: en-gb.facebook.com/Autoexpress-Botswana

Challenge

Auto Express signed up with Kerridge Commercial Systems (KCS) SA in late 2014. Their implementation project kicked off beginning 2015 on our latest K8 version, called Babbage.

Auto Express Director, Mitul Patel made the choice to sign up with KCS based on our knowledge and success with other companies in the automotive parts industry, specifically Euro Car Parts in the UK. Patel said that he was looking for a direct sales and support model provided by a software company that had a lot of industry knowledge and experience, as well as local support which we have with IT Junxion.

Tiaan Grobbelaar, Sales Manager at KCS SA said that "Auto Express’s key requirements for the automotive aftermarket fits squarely into the K8 offering, Autoexpress has already confirmed increased turnover and better controls due to the new system. We look forward to further supporting their growth."

Mr Patel looked at various options before making the decision and saw our system as the only fully integrated solution, with one price per user including potentially all modules, a full implementation team including training and support during go-live.

After only three months having implemented the system, Auto Express complimented KCS on the great trading platform and capabilities such as sales order processing and search facilities – invaluable for customer service, the reporting abilities and controls for management; and the accuracy thereof.

As a new business they did not expect to grow as fast as they have, and they believe that the ERP system they are using, namely K8 contributes to their growth in a significant way.

The initial implementation included a team of three consultants and a project manager from KCS SA. The range of the solution comprised of a full multi-branch and franchise setup with IBT’s, SOP, POS and integrated financials.

Auto Express will continue to invest in the K8 system and phase two will include:

  • Franchise model and pricing where different pricing can be set-up for each branch
  • Centralised forecasting
  • New branches

Company History

Established in August 2014, Auto Express is a family orientated business.

"We are passionate about our people, In turn their passion is seen in the lengths they go to serve our customers. We pride ourselves in being able to source any part for any car. We invested in K8 to ensure that our people have the right tool for providing their best service. Service is our best part!"

Gains and benefits

  • Improved stock control across branches
  • Ease of reporting
  • DC Based: Distributions from Gaborone into the rest of Botswana
  • Sales margin control
  • Customer specific pricing modules
  • Full visibility and control

To find out more about the solutions that we offer, please contact us today.

Download a K8 Brochure

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I am very impressed with the trading side of K8 and it is very user-friendly, which made it easy to train the staff. The system has a lot to offer.

- Mitul Patel, Auto Express Director

 

Retailers

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London Transport

Next

Customer: London Transport PASS (Passenger Agents Sales Service)

What we did: Implemented OneOffice

Challenge

PASS (Passenger Agents Sales Service) operates as an independent commercial trading unit within London Transport. A multi-million pound business, PASS supplies daily, weekly and monthly passes, child rate photocards and Travelcards through a network of 2,300 agents. Most agents are small newsagents/tobacconists located throughout the London Transport area covering Greater London and the Home Counties. PASS is also responsible for bulk sales of tickets to local authorities for OAPs and students as well as to large companies for their employees.

When it took over responsibilities for passes and cards, PASS found a significant difference between the physical stock of tickets in its warehouse or with agents and the recorded figures. There are some 200 different types of tickets required to cover every zone, time period and type of traveller. Since records of sales are based on a valid stock reconciliation, PASS had to undertake a full audit and revise all the records. The previous IBM System 36-based accounting system did not have the necessary capabilities and consequently PASS had to find a new system.

Gains and benefits

  • Fully integrated accounting - tight financial control of every process – more efficient and effective
  • Ticket stocks and allocations now fully controlled – saves time and saves money
  • Discrepancy error rates fallen to negligible levels
  • Sales forecasting provides management information and agent support
  • Field staff use HHDs for stocks movement recording, invoicing and re-ordering
  • Field-based operations enables fast payment collection and improved cash flow
  • Management accounts produced very soon after month end – improved management processes

To find out more about the solutions that we offer, please contact us today.

Download a K8 Brochure

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Together, we have developed a very efficient, fully functional, integrated ticket management system.

- David White, IT Manager, London Transport PASS

 

Home & Garden

Previous

Liffey Distributors

Next

Customer: Liffey Distributors

What we did: Implemented K8

Site link: www.liffeyd.com

Challenge

Liffey Distributors is Ireland’s leading distributor of forest, garden and leisure equipment tools including Husqvarna, Oregon, McCulloch and Flymo products. The company maintains a philosophy of providing customers with high standards of support and service - an approach that has ensured successful growth since its formation in 1970.

The company’s previous system was operating at its limits. It was not scalable and development plans did not meet Liffey Distributors’ requirements. The situation was likely to worsen with further growth and the company began the search and evaluation of alternative systems. Liffey Distributors needed a ‘best of breed’, fully integrated and functionally comprehensive distribution system. A product development roadmap, system support and supplier security were also priority requirements. K8 and Kerridge Commercial Systems ‘ticked all the boxes’ and the decision was made.

Gains and benefits

  • Sales order processing – smooth and fast
  • Information at the fingertips – no delay searching and the information is accurate
  • Full supply chain visibility – purchasing, orders and sales – the value of an integrated system
  • Automated processes for sales back orders – maintains control – supports customer service
  • Perpetual inventory stock checking – saves time and money, any issues quickly identified
  • Greater financial control from integrated accounting – benefits include improved cash flow
  • Staff freed up to work on core activities – a benefit of controlled, automated processes
  • Improved management information at all levels – effective, informed decision making

To find out more about the solutions that we offer, please contact us today.

Download a K8 Brochure

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K8 has completely changed the way we run the business for the better. The system is everything we wanted and more.

- Ronan Brady, Operations Director

 

Electrical Wholesalers

Previous

Electro Tech

Next

Customer: Electro Tech

What we did: Implemented K8

Site link: www.electrotechnam.com

In looking to move their business forward, Electro Tech has selected K8, the leading integrated business management solution

Electro Tech has been in operation since 1989, and is a wholesaler of quality electrical products. Their head office is based in Windhoek with branches in Prosperita, and Swakopmund.

Electro tech chose K8 because it was seen as the only system that could cater for all departments within their business. Currently Electro Tech is running three separate systems; A system for their retail department, one for their admin and another for their workshop.

The system will be hosted on premise and comprise of fifteen K8 users. Mr. Hardy Spoerer, Managing Director Says “We currently have to run multiple systems to manage the various aspects of our business. With K8, I can have one version of the truth. We will definitively also be utilizing the e-commerce product as soon as K8 has stabilized throughout the business."

Kerridge Commercial Systems (KCS) will be installing one central consolidated system across all three branches that will help manage sales margin, and improve customer service. The sales staff will be able to view stock in the other locations while dealing with the customer. K8’s central forecasting tool will help Electro Tech stock more effectively, and will reduce stockholding. Buy outs functionality will improve their customer service and management.

The integration between sales and purchase control will ensure that an item is linked to a customer so it can’t end up as dead stock in the back of the warehouse. In addition, K8’s low bandwidth true thin client technology, means that branches in Prosperita and Swakopmund can connect without installing bigger internet connections or 3rd party middleware.

Tiaan Grobbelaar, Sales Manager of KCS South Africa commented: “K8 has had a long history of success in the electrical product distribution market sector. We are confident that Electrotech will thrive on our functionality rich ERP platform. K8 excels at multi-site trading and consolidation, giving customers and decision makers a singular view of stock, sales, financials and purchasing. We welcome Electotech to our ever growing Namibian family.

About Electro Tech

Their products range from low voltage distribution switchgear, motor control products, electronic soft starters, variable speed drives, programmable logic controller to control boards and automation systems.

In addition to their product supply, they also offer the following services; electric network analysing and reporting, UPS maintenance and repair, generator set maintenance and repair, low voltage distribution board design and manufacturing as well as electrical control board design and manufacturing.

To find out more about the solutions that we offer, please contact us today.

Download a K8 Brochure

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We currently have to run multiple systems to manage the various aspects of our business. With K8, I will have one version of the truth.

- Hardy Spoerer, Managing Director, Electro Tech

 

Electrical Wholesalers

Previous

Leamington Electrical Distributors

Next

Customer: Leamington Electrical Distributors (LED)

What we did: Implemented K8

Site link: www.l-ed.co.uk

K8 enabling growth and development

Opening its doors in September 2014, Leamington Electrical Distributors (LED) launched the business using K8 from day one. Now an established local supplier, serving a growing customer base, K8 has helped LED to become a respected local supplier with a reputation to match. The system has enabled the company to maintain tight control of stock, purchasing and cash flow.

Choosing K8

LED considered it essential to have the right computer system in place - even with low transaction volumes initially. Manual tools, or non-integrated PC –based software, were not the best approach for how a customer-focussed business wanted to get things started.

LED Manager, Jim Knight said: “We looked at a number of systems, but with some previous Kerridge Commercial Systems (KCS) software experience, we were confident that K8 was the right choice. A system that we could grow into, our K8’s hosted, cloud-based platform meant we could focus on developing the business. We certainly didn’t want to spend time managing our computer system.

Getting started

With no ‘legacy position’ to consider, KCS had something of a ‘blank canvas’ to work with. Setting up the system to suit LED’s fresh new processes and a tailored training programme suitable for a small team were slotted into the company’s opening schedule.

“From first contact, the service from KCS has been attentive and professional. Creating customer, supplier and stock records from our first transactions, processing sales quickly and efficiently have been key component in building the business and service qualities.”

Establishing the business

LED has expanded its customer base significantly since formation, initially the focus was to attract business from local electricians and retail customers, in and around Leamington. “We are now serving larger trade companies further afield; in business sectors that range from distribution warehouses to exhibition companies.

Our supplier base is also much more substantial – we now stock products from many industry leaders.” As with many small companies, space is at a premium for LED, keeping the right breadth and depth of stock is essential. “With K8, we can keep a constant check on our stock levels; the system ordering tools are particularly useful and play a key part in ensuring that customer orders are fulfilled quickly. It’s all about building our reputation.”

Jim also talked about how K8 was used to help prepare the first year’s accounts. “With guidance from the helpdesk, it was straightforward to send the necessary figures to our accountants.”

Moving forward

LED is still a relatively small business and has come to value many of K8’s capabilities; particularly in cash flow management and monitoring profitability. It’s vital that our suppliers are paid on time – without their support our ability to trade would be at risk. It’s easy to compile and print a payment run each month.

"When processing customer orders, K8 will flag up any account that’s close to or exceeding credit terms. All this is extremely helpful in running the business.”

Was K8 the right choice for LED? “Yes absolutely. The system has enabled the business to run smoothly from the outset; K8 is an effective platform to support business development,” said Jim.

Highlights

  • Fast transaction processing
  • Complementary product sales
  • Gross margin notifications
  • Cloud hosting and support
  • Scalable system to support growth

Results

  • Expanded product range
  • Tight stock control disciplines
  • Efficient purchasing
  • Effective cash flow management
  • Supports quality customer service
  • Smooth year-end processes
  • Ensures a ‘finger kept on the pulse’

To find out more about the solutions that we offer, please contact us today.

Download a K8 Brochure

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With K8, we can keep a constant check on our stock levels; the system ordering tools are particularly useful and play a key part in ensuring that customer orders are fulfilled quickly.

- Jim Knight, LED Manager

 

Plumbers & Heating

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Plumblink

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Customer: Plumblink

What we did: Implemented K8

Site link: www.plumblink.co.za

Challenge

Plumblink is a leading plumbing products and sanitary ware supplier, servicing the plumbers’ trade and contract markets, as well as the insurance industry.

They have two different branch models; some of the larger stores with showrooms for the general customer, and smaller express stores aimed at the plumbers market. To support the growth, the business also had to adjust and formalise the stock distribution process.

Mr Abrahams, commented: “Kerridge Commercial Systems (KCS) SA has provided us with an excellent tool to be closer to our value chain. We have grown from nineteen branches in 2010 to sixty-eight in 2015 with the goal to open another twelve to fifteen branches in the next year.”

Seaweed McFarlane, Plumblink CEO said: “I truly believe that we have positioned the company in a well-structured and well governed business. The IT systems we introduced had very positive spin offs and visibility of all operations was enhanced. I consider Plumblink as the industry leader with systems in place to continue seeing and improving on the growth of the past five years.”

Gains and benefits

  • Greater supply chain visibility
  • Centralised control
  • Access to up-to-date management information
  • Tighter margin controls
  • Ease of opening branches
  • Better stock management
  • Low cost to support

To find out more about KCS and the products that we offer, please contact us today.

Download a K8 Brochure

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Kerridge Commercial Systems has provided us with an excellent tool to be closer to our value chain.

- Oswald Abrahams, ERP Systems Manager, Plumblink

 

Automotive Aftermarket

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Allmakes 4x4

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Customer: Allmakes 4x4

What we did: Implemented K8

Site link: www.allmakes4x4.com

Challenge

Allmakes 4x4 is a leading international trade supplier of Land Rover parts and accessories. Supplying independent specialists for over 30 years, the company can stock every Land Rover part and also offers their exclusive range of ‘Terrafirma’ accessories. Allmakes 4x4 has contracts to supply the British armed forces and agreements with government organisations and NGO’s worldwide. Since implementing K8, the system has helped to streamline business processes and create a more efficient working environment.

Time for Change

Until 2006 Allmakes were using a custom designed system, originally developed in the early 1980’s. Over the years it had been modified and expanded to meet their developing business requirements. However, as Terry Chipperfield explained, “the system just didn’t cope well with many of the things which you’d expect in a 21st century environment. There was no capability for e-business, nor the opportunity for a trade portal. It all worked on the assumption that you had plenty of time between receiving orders and shipping them. Some of the routines on the order processing side were very slow.”

Terry continued, “Also, we were finding it increasingly difficult to get the system supported. We spent time with a Birmingham based software house, to try to bring it up to date, but this proved too difficult. We specified all sorts of aspects that we wanted to see, from improved order processing through to more sophisticated stock control; we spent a lot of time on stock control. Ultimately we decided that we had to change.”

Terry added: “A significant gap in the system’s functionality, for us, was the ability to handle, pack and ship export consignments efficiently. Well over half our business is export. So we sat down with Kerridge CS and developed a suite of programmes to meet this requirement. Nine months after seeing the system for the first time, we went live with K8 on 1st October 2006.”

Trading Systems Review

Allmakes carried out a systems review in 2006. Terry explained: “We looked at a number of alternatives, but one of our major UK based customers in Devon had recently launched K8 from Kerridge Commercial Systems (Kerridge CS.) They were very enthusiastic about the software. I spent a day with them, going through the main features. I was impressed with the speed and simplicity of the order processing, and the opportunities that K8 would give us to develop our business. So we started talking to Kerridge CS.”

Online Trading

The Allmakes K8 Web Portal gives their global customer base the ability to access the K8 system in real time. The portal was developed using the standard API’s (Application Programming Interface) supplied by Kerridge CS. The innovative design of the Allmakes K8 Web Portal was developed with their customers’ specific needs in mind; reflecting the particular demands of the industry. Customers from around the world get secure, real time information on pricing, stock availability, order progress, account details and statements. Most importantly they have the ability to get full product details, including supercessions, and armed with this information, they can place orders directly into the Allmakes K8 system.

Allmakes report a significant increase in sales following the launch of their web portal. The largest order handled through the portal had 980 individual lines processed straight into the system without any manual intervention. For Allmakes, it isn’t just sales, it’s also enquiries which are handled over the internet, so the phones are quieter. Staff have more time to give to proactive selling. Internet trading developed with KerridgeCS has given Allmakes a real competitive advantage.

The Business Benefits

Since implementing K8 at Allmakes, it has helped to streamline business processes and create a more efficient working environment. Terry explains “We particularly like K8’s ability to switch from one process to another very quickly, and the fact that we can access all sorts of information and history, concurrently. We were particularly anxious to start trading over the internet. The tools to do this are provided as standard within K8.” Terry continues: “We also like the comfort that we feel, being with a major provider, who will continue to invest in the development of the product and its support.”

Gains and benefits

  • Streamlined processes
  • More efficient working
  • More proactive selling
  • Fast access to information
  • Better customer service
  • Internet trading capability
  • Significant increase in sales
  • Secure supplier partnership
  • A system for their future

To find out more about the solutions that we offer, please contact us today.

Download a K8 Brochure

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K8 has provided the means to bring our business forward into the second decade of the 21st century and beyond.

- Terry Chipperfield, Director

 

Distributors

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Alfred Franks and Bartlett

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Customer: Alfred Franks and Bartlett

What we did: Implemented K8

Site link: www.afb.co.uk

Challenge

Established in 1918, Alfred Franks and Bartlett (AFB) were one of the first to establish a Far East import business. From its 100,000 sq ft. warehouse in St Albans, the company supplies UK retailers in the department store, fashion, homeware, discount, supermarket, health and beauty sectors. AFB also distribute internationally to Europe, Asia and the Middle East. More than just an importer distributor, the company has its own design, brand licencing and QA functions.

AFB needed an integrated system that could work out all the complex costing involved with importing and landing goods. The old system also lacked the full stock control and sales information that the company required. Products can take up to a month to arrive and it was increasingly vital to have accurate, timely information on their whereabouts down to the last unit.

Gains and benefits

  • Ability to work out true landed costs – ensures accurate pricing and good management information
  • Strong sales order processing, invoicing and accounting functions – greater efficiency in every area
  • Stock management improved by at least 50%
  • Full stock visibility – enables more informed purchasing decisions
  • Customer service levels up by at least 50% - means more satisfied customers and repeat business
  • Integrated fax capability saves time and effort, and a good customer/supplier service
  • Opportunities to extend system use - for example, EDI capabilities – greater efficiencies

To find out more about the solutions that we offer, please contact us today.

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I estimate stock management and customer service levels have shown at least a 50% improvement.

- Paul Candy, Finance Director

 

Tiles

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European Heritage

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Customer: European Heritage

What we did: Implemented K8

Site link: www.europeanheritage.co.uk

Challenge

European Heritage is one of the UK's leading suppliers of high quality tiles. Renowned for its wide range of unusual stone products, the company’s range includes slate, travertine and limestone tiles from all over the world and also specialises in durable stone-effect porcelain tiling. European Heritage also sell wood flooring, wet room and underfloor heating products.

For some time, the company had relied on manual processes. However, the existing system wasn’t working for the business and information could not be relied upon. Guided by the Tile Association and a visit to another tile distributor, European Heritage ordered K8 and went live in April 2006. From being recommended K8, European Heritage now recommend K8 to other tile distributors.

Gains and benefits

  • Tight control of the whole business
  • Extensive functionality matches the company’s business processes
  • Adaptable and flexible system supports sales, purchasing and administration areas
  • Integrated modules – saves time, reduces errors, supports management
  • Information at the press of a button – no time wasted looking, its accurate and up to date
  • High quality print output – conveys and professional image to customers, adds value
  • Opportunities to progress as system knowledge grows
  • New applications and tools available to extend system value

To find out more about the solutions that we offer, please contact us today.

Download a K8 Brochure

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K8 has made us super-efficient - a huge asset to the business. We would never have achieved our current turnover without the right system to support us.

- Helen Hutchinson, Director

 

Kerridge CS ranked in Sunday Times HSBC International Track 200!

We have been ranked as Britain's 37th fastest-growing International Business

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We are delighted to announce that Kerridge Commercial Systems (KCS) has been ranked No. 37 in The Sunday Times HSBC International Track 200, a league table that ranks the top 200 of Britain’s mid-market private companies in order of fastest growing overseas sales.