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Plumbers & Heating




Customer: E.Tupling

What we did: Implemented K8, Web Trade, ePICK & ePOD

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Digital transformation saves time and enhances customer service for leading plumbing and heating distributor

Plumbing and heating distributor E.Tupling has embraced the cutting-edge technology of K8, the industry-leading business management solution from Kerridge Commercial Systems (KCS). K8 is a cloud-based enterprise resource planning (ERP) system with rich features and functionality specifically designed to help distributors of all sizes streamline their operations and maximise profitability. E.Tupling implemented K8 in January 2023, which has enabled the distributor to improve visibility between departments as they upgraded their ecommerce offering and dispatched products from Warrington and their brand-new fulfilment centre in London.

As a leading UK plumbing and heating distributor to independent merchants, E.Tupling prides itself on quickly fulfilling customer orders with better service than its competitors. The family-owned business was established in 1966 and has built a reputation for excellence by selling the brands customers prefer at an attractive cost per unit while constantly improving their choice of product offerings and standards.

During a recent period of sustained growth, E.Tupling knew they needed to upgrade their ERP system to continue their upward trajectory. 'The increased sales and demand have been incredible,' says Ross Duncanson, E.Tupling Director. 'And it's created nice problems to have. Our old system could no longer serve our needs, and we recognised that upgrading our software solution was imperative.' After thorough research, Ross and his team concluded that their solution had to be K8.

360-degree visibility through a business with many moving parts

Chris Yarwood, E.Tupling's General Manager, explains, 'Before we started using K8, we did not have that instant insight into what was happening elsewhere' as he describes how their increased demand was causing inefficiencies. However, since the successful implementation at the start of 2023, the whole team has been impressed by how K8's visibility and comprehensive functionality have helped E.Tupling deliver improvements and efficiencies across all business areas.


  • Full visibility & synchronisation between departments
  • A comprehensive suite of stock management tools
  • The digital platform for integrated apps on smart devices
  • Seamless processing between ecommerce & ERP systems

Key benefits:

  • Reduced costs & improved customer service
  • Complete management of the delivery cycle
  • Simple yet powerful applications for ease of use
  • Service portals for increased sales & reduced admin


Read the full story here.


'Since K8's implementation, the interaction between departments has improved.

- Tim Whitehead, E.Tupling Director


Kerridge CS demonstrated its latest innovative products to delegates at its Konnect Ireland event

Konnect Ireland news

On May 5th Kerridge Commercial Systems, a global provider of ERP solutions, welcomed over 85 delegates to its Konnect Ireland customer conference.