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Field Service

Our Field Service Solution – optimising field operations and meeting your SLA’s

Field Service Software – Real-time connectivity between your engineering and office staff

We understand that your business has numerous components and processes that need to be managed efficiently in order to ensure you meet your commitments to your customers. You want to maximise performance, yet also ensure that you meet your SLA’s efficiently and deliver a great customer experience.

Combining a suite of modules, our field service software helps you coordinate all of your processes to utilise the best allocation of resources and materials, at the right time, for the lowest possible cost. Field workers are directly connected to the system using our mobile applications, ensuring that your engineers have full visibility of all call details and updates and have ready access to resources needed to quickly resolve problems.

Resolving customer problems quickly and efficiently

With our field service software you can easily schedule engineers based on the required skills and location to ensure you meet response time commitments. Van stocks are managed and updated automatically when the engineer returns to site, ensuring they always have the parts required to complete the job. The field service app ensures your engineers on the road have a constant link to base, providing them with updates throughout the day and allowing them to send back important information such as photographs and notes. With proactive, real-time reporting, the system streamlines the flow of information from across your business and displays it in a format that eases analysis, forecasting and decision making – giving you an unparalleled visibility and ensuring that you can keep your customer in the loop with accurate and regular updates.

One integrated system, delivered by a company that understands your needs

Our field service solution gives you the flexibility to choose from a range of functionality to suit your specific field service business needs. Our specialist consultants can help with all aspects of your implementation, guiding and advising of best practices that will ensure your business remains at the forefront of your industry.

Our proven track record of implementing systems for field service companies with the capability to meet even the most complex of business needs speaks for itself. To find out more, take a look at our success stories.

Scalable and flexible – designed to grow with your business

Our field service solution is a fully integrated, scalable system for any business that provides installations, engineering or maintenance services. The system is used by customers both large and small. From 5 users to over 100 – our field service software will support you to grow your business no matter the size.

Our single licence purchase model is in place to assist in your business growth and offers all functionality within the licence cost. You can choose to activate as much functionality within each module as you require. As your business grows, additional functionality can be activated. This means you will only ever pay for what you actually need. In a nutshell, our field service solution evolves with you, and for the life of your business.

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Kerridge CS ranked in Sunday Times HSBC International Track 200 for the second consecutive year

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We are delighted to announce that Kerridge Commercial Systems (KCS) has been ranked No. 98 in the Sunday Times HSBC International Track 200. The league table ranks the top 200 of Britain’s mid-market private companies in order of fastest growing overseas sales.