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Service Scheduling

Service Scheduling and Service Diary software

Quickly schedule and dispatch the best qualified and most available field service engineers

The Service Scheduling module within our field service solution enables you to quickly view the availability of every field service engineer via the Service Diary. All calls can be quickly matched to an engineer’s skill set and location then assigned to the best qualified and most available engineer – visits are scheduled with ease, at the click of a button.

Field service engineers are updated with notifications and workflows, resulting in quicker response times and an increased level of customer service.

All calls are scheduled in a timely manner, meeting every customer’s specific SLA (service level agreement).

Field Service Scheduling software – benefits at a glance:

  • Schedule the best qualified and most available engineer for every call

  • Optimised scheduling results in increased revenue per engineer

  • Capability to automate regular preventative work for a more proactive maintenance service

  • Automatic notifications of any potential clashing appointments ensure a seamless service

  • User-friendly Service Diary with chart style displays and highlighted work types

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Kerridge CS ranked in Sunday Times HSBC International Track 200 for the second consecutive year

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We are delighted to announce that Kerridge Commercial Systems (KCS) has been ranked No. 98 in the Sunday Times HSBC International Track 200. The league table ranks the top 200 of Britain’s mid-market private companies in order of fastest growing overseas sales.